Utilities / field services · Cedar Utilities
Field-Technician React Native App on 12,000 Devices
Shipped an offline-first React Native app deployed on 12,000 field-technician devices, replacing three separate legacy tools and cutting job-completion time by 22%.
Problem
Cedar's field technicians used three separate apps (dispatch, forms, photo upload) that didn't sync when offline. Techs routinely lost 20 minutes per day re-entering data at the end of shift. Two of the apps were unmaintained by their original vendors.
Solution
Designed an offline-first React Native app on Expo with a local SQLite mirror, background sync, and a hardened conflict-resolution layer. Integrated existing dispatch and CRM APIs, added on-device barcode scanning, and shipped it to 12,000 devices through Cedar's MDM in 90 days.
Result
Job-completion time down 22%. End-of-shift data re-entry eliminated. Support ticket volume for the field app dropped 68% in the first six months. Cedar retired the three legacy apps.