Healthcare · Meridian Health Network
HIPAA-Aligned Patient Portal in 14 Weeks
Regional health network needed to consolidate three legacy patient systems into a single portal. We shipped a HIPAA-aligned, mobile-first portal serving 240,000 patients in under four months.
Problem
Three fragmented EHR systems forced patients through separate logins for scheduling, records, and billing. Support tickets were up 34% year-over-year. The legacy web apps were IE-era ASP.NET code with no mobile support and no path forward. Compliance had flagged multiple data-handling risks.
Solution
We ran a two-week discovery, mapped every legacy workflow to a modern architecture, and rebuilt the portal on TanStack Start with a hardened PostgreSQL data layer, HIPAA-aligned audit logging, and SSO across the three back-end systems. We staffed a joint on-call rotation with the client's team for the first 90 days after launch.
Result
Portal launched on schedule at 14 weeks. Patient login success rate rose from 71% to 98%. Support ticket volume dropped 42% in the first quarter. The client passed their next HIPAA audit with zero findings on the portal surface.